Our goal at PCMR Events is to make your purchasing experience easy and efficient. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process of PCMR Events . If you have any questions about the information below, please contact us, on experiences@pcmr.com.au or 03 8620 2613

Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket.

All ticket prices for events/concerts are stated in Australian Dollars. PCMR Events has several methods of payment to accommodate your needs, including: MasterCard, Bankcard, Visa, American Express, Diners and Direct Deposit (which needs to be banked within 3 days or the order will be cancelled).

Tickets purchased through pcmr.com.au, via phone or at the venue are subject to a per ticket booking/handling charge/fee of $5.00  which is non-refundable.

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with PCMR Events whether or not your order has been placed. PCMR Events will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Occasionally, events are cancelled or postponed by the promoter, venue, tour operator or band due to weather conditions or situations affecting the staff or audience. Please only contact us if tickets were purchased through PCMR Events Tickets are not refundable. Your tickets will be transferred to another up coming PCMR Events event held in a 12 month period from the date of your purchased ticket.

Before purchasing tickets, carefully review your ticket selection. Policies set forth prohibits PCMR Events from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, PCMR Events will attempt to contact you, using the information provided at the time of purchase. If PCMR Events is unable to reach you after its initial attempt, PCMR Events may cancel your order and may sell your tickets to another customer.

You will need to present your PCMR Events web site order or if booked over the phone the emailed confirmation receipt. You will need photo identification to pick up tickets.

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: PCMR Events will have the right to cancel that ticket (or the order for that ticket) and refund the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of the PCMR Events web site or other event ticketing system.

You and your belongings may be searched on entry. Upon entry to the venue you consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility

rules, certain items may not be brought into the premises, including without limitation, alcohol, cameras, recording devices, metal cutlery, umbrellas, tables, tent and sun shelters, drugs or controlled substances.

PCMR Events encourages sun smart practises by all patrons. On all event material whether it be ticket holder’s information or brochures etc, we encourage all patrons to bring a hat and sunscreen to our outdoor events. During extreme weather conditions we will endeavour to provide extra shelter for patrons, but coverage for all is not possible (please call PCMR Events on day of event and listen to message for details). PCMR Events cannot be responsible for Australian weather conditions.

From time to time objects may fly into the concert area during an event. Despite our best efforts to shield patrons, injury can occur. Stay alert at all times before, during and after performances. If struck, immediately ask a staff member for directions to First Aid. By purchasing a ticket through PCMR Events , you agree to the terms of this Purchase Policy on behalf of yourself and any accompanying minor(s). You assume all risks are incidental to the event for which a ticket is issued, whether before, during or after the performance.

Event Providers and the Venue reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider and Venue rules. Breach of terms or rules will terminate your license (privilege) to attend the event without refund. A ticket is not redeemable for cash.

You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You grant permission to utilize your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event/concert (regardless of whether before, during or after performance) in any medium or context without further authorization or compensation.

Designated Areas; VIP, General Admission, Reserved Seating, Marquees or Members Area

The venue reserves the right to eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language within designated areas. All packages with beverages included are to be consumed within the designated area. Failure to comply with these conditions, management reserves the right to remove ticket holder from the area. Breach of terms or rules will terminate your privilege to attend the area without refund. A ticket is not redeemable for cash.

PCMR Events is not responsible for any lost, stolen or damaged personal property.